Privacy Policy

Effective Date: July 31, 2026

Welcome to Ornord.com (“Ornord”, “we”, “our”, or “us”).

At Ornord, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, create an account, place an order, or interact with our services.

By using Ornord.com, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information that helps us provide and improve our services.

Personal Information

When you use our website, we may collect:

Full Name
Email Address
Phone Number
Delivery Address
Billing Address
Order History
Account Login Details
Payment Confirmation Information (we do not store your card details)

Automatically Collected Information

When you browse our website, we may automatically collect:

IP Address
Device Information
Browser Type
Operating System
Pages Visited
Time Spent on Pages
Referral Website
Cookies and Tracking Data

2. How We Use Your Information

We use your information to:

Process and deliver your orders
Create and manage your account
Provide customer support
Process refunds and returns
Communicate order updates
Send promotional offers (only if you opt in)
Improve our products and services
Personalize your shopping experience
Detect fraud and unauthorized activities
Comply with legal obligations

3. Payment Information

For your security, Ornord does not store debit or credit card information on our servers.

Payments are securely processed through trusted third-party payment providers.

4. Cookies

Ornord uses cookies and similar technologies to:

Remember your shopping cart
Keep you logged in
Improve website performance
Understand customer behavior
Personalize content and advertisements

You may disable cookies through your browser settings; however, some website features may not function properly.

5. Marketing Communications

If you subscribe to our newsletter or promotional emails, we may send:

Product updates
New arrivals
Special promotions
Seasonal offers

You may unsubscribe at any time by clicking the Unsubscribe link in our emails or contacting us.

6. Sharing Your Information

We do not sell your personal information.

We may share your information only with trusted service providers such as:

Payment processors
Delivery and logistics partners
Email service providers
Website hosting providers
Analytics providers
Fraud prevention services

These providers are only permitted to use your information to perform services on our behalf.

We may also disclose information where required by law or to protect our legal rights.

7. Data Security

We use industry-standard security measures including:

SSL encryption
Secure hosting
Password protection
Access controls
Regular security monitoring

While we work hard to protect your information, no internet transmission can be guaranteed to be 100% secure.

8. Data Retention

We retain your information only for as long as necessary to:

Complete your orders
Meet legal obligations
Resolve disputes
Maintain business records
Prevent fraud

When information is no longer required, it is securely deleted or anonymized.

9. Your Privacy Rights

Depending on applicable law, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Withdraw marketing consent
Object to certain processing activities
Request a copy of your information
Lodge a complaint with the relevant data protection authority

To exercise these rights, please contact us using the details below.

10. Children’s Privacy

Ornord does not knowingly collect personal information from children under the age of 18.

If we become aware that such information has been collected, we will delete it promptly.

11. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

12. International Data Transfers

Your information may be processed or stored by trusted service providers located outside Nigeria where necessary to provide our services.

Where such transfers occur, we take reasonable steps to ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.