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Frequently Asked Questions
SHIPPING
What Shipping Methods Are Available?
We offer reliable standard and express shipping options. Available delivery methods will be shown at checkout based on your location, so you can choose the one that works best for you.
Do You Ship Internationally?
Yes, we ship to many countries worldwide. Shipping options and delivery times will be displayed at checkout based on your location.
How Long Will It Take To Get My Package?
Delivery within Lagos takes up to 2 business days. For locations outside Lagos, orders typically arrive within 3–7 business days, depending on your destination.
PAYMENT
What Payment Methods Are Accepted?
We accept most major online payment methods through Paystack, including cards, bank transfers, and more. We also offer Pay on Delivery for eligible locations.
Is Buying On-Line Safe?
Absolutely. Your payments are securely processed through Paystack, using trusted encryption technology to keep your personal and payment information safe. Shop with confidence.
Order & Retunrs
How do I place an Order?
Simply browse our products, add your favorites to your cart, and proceed to checkout. Enter your delivery details, choose your preferred payment method, and confirm your order—it's that easy.
How Can I Cancel Or Change My Order?
If your order hasn't been processed yet, you can request a cancellation or change by contacting our support team as soon as possible. We'll do our best to assist you.
Do I need an account to place an order?
No. You can check out as a guest without creating an account. However, creating an account makes it easier to track your orders and enjoy a faster checkout next time.
How Do I Track My Order?
Once your order is shipped, you'll receive a tracking link via email or SMS. You can also log into your account to view your order status anytime.
How Can I Return a Product?
If you're not satisfied with your purchase, contact our support team within our return period. We'll guide you through the return process and help you every step of the way.